The Ins And Outs of How We Do Business
Frequently asked questions
Are you fully insured?
Saffron Clean And Tidy are fully insured and are more then happy to send certificates of insurance at your request. It is important to work with companies that are insured and providing Employers Liability, Public Liability and key Holder Insurance
Do the same people come every cleaning visit?
Saffron Clean And Tidy make every effort possible to make sure that the same person is always going to the same homes. We certainly want our employees to build a relationship with our clients. Building this relationship results in trust and satisfaction. However, there are sometimes circumstances that are beyond our control and you may not have the same person. If this happens, please rest assured that the person coming into clean is just as capable as any employee that we have.
What training does your staff go through?
Saffron Clean And Tidy believe in total flexibility. A client can change tasks each clean if they wish, or add in “Focus” items i.e. Kitchen blitz this week or guests coming this week can you make rooms not usually cleaned up.
What sets you apart from other cleaning companies?
Saffron Clean And Tidy is a family owned business that offers a personal touch while also being able to handle all of the larger jobs that come along. We know how important it is to you if something goes wrong to have a person to return your calls. At Saffron Clean And Tidy you get a return call on every call you make. The good part here is that you will get that personal touch you deserve by speaking to one of the owners and not a random person who can’t address your concern.
Will you perform additional cleaning task above and beyond the normal tasks?
Certainly Saffron Clean And Tidy do provide cleaning services that are above and beyond the normal cleanings. However, in order for us to make time to fit those into our schedules we need at least one weeks notice prior to the cleaning you would like these tasks performed. This notice will allow us the time to fit this into the schedule. Some of the additional task may also require an additional fee.
Does someone have to be present during the cleaning?
The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job. Many of our clients are not home and enjoy returning to a freshly cleaned house after a long day of work.
We strive for 100% satisfaction. If you are not happy with any or all of the cleaning we provide, please call or email our office within one day of your cleaning and we’ll be glad to come out and fix the problems.